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Mobile Phones Insurance |
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 Where do I order? |
| What is my mobile covered for? |
| How much is the insurance protection per month? |
| Which policy should I choose? |
| How long is the contract for? |
| How quickly will I get my replacement phone? |
| Can other people use the phone? |
| Are there Excess charges when I claim? |
| I have your insurance but have just changed my phone. How do I tell you? |
| How do I make a claim? |
| I have had the insurance for 1 year - How do I get my FREE battery? |
| I have had the insurance for 2 years - How do I get my FREE upgrade? |
| I have ordered the insurance but I have not yet received my paperwork - where is it? |
| Which areas of the UK can you cover? |
| I have read all the FAQs and still have a problem - what do I do? |
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| Where do I order? |
| Order your mobile phone insurance here |
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| What is my mobile covered for? |
Your mobile is covered for ...  | Up to £1000 | | Water Damage | | Theft | | Loss | | Fraudulent Call Cover | | International Cover | | Extended Warranty | | Accidental Damage | |
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| How much is the insurance protection per month? |
The price will depend on your phone ...
If your item is worth up to £150 you can be covered by the Economy Policy cover, which is only £2.49 per month.
If your item is worth up to £250 (excluding phones) you can be covered by the Simple Policy cover, which is only £3.99 per month.
If your item is worth up to £400 you can be covered by the Standard Policy cover, which is only £5.88 per month.
If your item is worth up to £1,000 you can be covered by the Executive Policy cover, which is only £7.99 per month.
If your item is worth up to £1,500 you can be covered by the Premire Policy cover, which is only £9.99 per month.
If your item is worth up to £2,500 you can be covered by the Platinum Policy cover, which is only £14.99 per month.
You should find your phone listed on the site on the order form page |
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| Which policy should I choose? |
| Your policy will depend on the value of your phone - see the answer above |
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| How long is the contract for? |
| There is NO length of contract! You can cancel at any time you wish. Unlike most other providers, who make you agree to a 12 month contract, we have no such restrictions. You are free to choose to stay with us purely because we are good value for money. |
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| How quickly will I get my replacement phone? |
We process the majority of claims within 48 hours so your phone is back with you within the shortest possible time. Rarely, a replacement part etc is not currently in stock, which adds time to the turn-around. You are always welcome to call us to check how your claim is progressing by calling 08707 607 687 selecting the option for phone insurance. |
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| Can other people use the phone? |
Immediate family members are covered, so you can insure a phone in your name and your children etc can use the protected phone |
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| Are there Excess charges when I claim? |
To avoid fraudulent claims there has to be an excess charge. However, this is small compared to the cost of otherwise replacing your phone at your own expense.
If you are making a claim due to theft, then the excess charge is just £25
If you are making a claim due to loss, then the excess charge is just £50
If you are making a claim due to international cover, then the excess charge is just £75 |
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| I have your insurance but have just changed my phone. How do I tell you? |
| You simply call the Claims Line on 08707 607 687 |
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| How do I make a claim? |
| You simply call the Claims Line on 08707 607 687 |
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| I have had the insurance for 1 year - How do I get my FREE battery? |
| You simply call the Claims Line on 08707 607 687 |
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| I have had the insurance for 2 years - How do I get my FREE upgrade? |
| You simply call the Claims Line on 08707 607 687 |
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| I have ordered the insurance but I have not yet received my paperwork - where is it? |
| As stated on the site, paperwork takes 3-4 weeks to get to you because it comes with the Direct Debit confirmation from the banks. If it has been 3-4 weeks since you ordered, please call 08707 607 687. |
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| Which areas of the UK can you cover? |
| We can insure you only if you are a UK customer. That includes the Isle of Mann and the Channel Islands. If you do not live inthe UK then we cannot protect your items. |
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| I have read all the FAQs and still have a problem - what do I do? |
| Please simply call 08707 607 687 |
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